FAQ’s

Delivery and Installation

Production and delivery time varies depending on the item(s) ordered, your customisation preferences and your location. We always aim to deliver within 14-28 business days from the date of your order. Each product(s) will have an estimated shipping period indicated when you checkout.

We offer Australia wide coverage for all NOMI products. To easily calculate your delivery, simply enter your postcode in the NOMI studio or at checkout.

If you are based in Australia, you have the option to collect your item from our warehouse. Please select “Pick up from NOMI warehouse” under the delivery type during checkout.

To track your order, we kindly ask you email our customer service centre at hello@nomi.com.au

Yes. It is necessary for someone to be available to accept delivery as we use a secure courier who requires a signature as proof of receipt. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option.

Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside, carrying items up stairs, placement, or removal of packaging. If your order includes larger items or you are not comfortable carrying your items, we suggest having an additional person to assist with the placement of your items inside

Please allow up to 14-28 business days for from the day you received the order confirmation. For any additional concern, please do not hesitate to email our customer service centre at hello@nomi.com.au

We kindly ask you to email our customer service centre at hello@nomi.com.au.

Returns

NOMI is dedicated to providing the best customer support. If you wish to return an item(s), please send an email to hello@nomi.com.au. We kindly ask that you include your purchase order number so we can find your order details in the most convenient way.

Don’t love it? Return for any reason within 14 days for a full refund—no questions asked. Get in touch with us at hello@nomi.com.au to arrange for your refund.

We’re sure you’ll love your NOMI product, but if for any reason you wish to return it, we are happy to assist you. Returns are to be made within 14 days of the date you received the product(s). To initiate this request, please get in touch with our team at hello@nomi.com.au.

NOMI provides its customers with a 14 day period for returns.

NOMI will process a full refund within 14 days after receipt of the return request.

You can return your products(s) within 14 days of the delivery date. If the product(s) is not damaged or faulty, and you simply decided that you do not want it anymore, we can process a full refund, less the outbound shipping costs.

In the unlikely event that you have received a faulty product(s) or have a warranty claim, please email us at hello@nomi.com.au. Photos may be requested to support the assessment of your claim. If the warranty claim is accepted, we will immediately arrange for a replacement, a store credit, or a refund for the item(s), and cover all associated freight costs.

NOMI offers a full refund for items returned within 14 days after the delivery date—no questions asked.

Any product(s) returned will be provided with a full refund, less the outbound shipping costs.

For us to issue a full refund for items returned for any reason, we request that you provide the original packaging. Please note that the item(s) must be unused and returned within 14 days of delivery.

If the item(s) is faulty but the customer is no longer in possession of the original packaging, the return claim can still be submitted. Where the original packaging is either damaged or no longer suitable to protect the product for shipping, the buyer must arrange to securely wrap the product(s) before being picked up by our delivery partners.

Customisation

Customisation options vary depending on the product you have selected. There are numbers marked on each component of every product. You will be able to either select the size, shape, material and colour of a component.

You can select any of the timber or laminate colours offered in the NOMI Studio. Learn more about the NOMI colours and materials here: www.nomi.com.au

NOMI offers a selection of pre-set colours to choose from. However, should you require a custom colour, please select this option in the NOMI studio.

NOMI offers a selection of pre-set furniture sizes and dimensions. Depending on the product selected, these can be customised on an order-by-order basis. We are always interested in customer feedback and requests so please feel free to communicate your suggestions or custom sizing to hello@nomi.com.au

All purchase information would have been outlined in the receipt that was sent to you from hello@nomi.com.au. If you login at the point of purchase your order history will be saved. Your order history is located in the my account section of the NOMI website. If you did not login please email hello@nomi.com.au, state the email address that was used to make your purchase and we will supply your previous order information.

To see the dimensions of any product, simply click on the ‘specifications’ icon located in the top of the NOMI Studio.

No, you do not have to login to make a purchase. However, if you wish to keep your order history in the ‘my account’ section of the NOMI website, then you will need to login during the checkout process.

To purchase multiple quantities of the same design, simply add your finalised design to your cart, edit the ‘quantity’ field and select ‘update’.

Assembly

Each NOMI product is assembled differently. You will receive a set of intuitive and easy to follow instructions that step you through the assembly process for your specific product. It is advisable that you have someone there to assist during assembly.

No tools are required as your NOMI product will come with an allen key.

This depends on the product you have purchased, however we have worked hard to ensure that assembly is a quick and simple process.

Absolutely, NOMI furniture can be easily disassembled for easy transportation. We do recommend you take care when disassembling your furniture though as rough handling may lead to chipping and or denting of your NOMI product.

When integrating power and data with our tables, the process involves two key steps:

‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ 1. Supplying power and data to the table
‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ 2. Configuration of services (power only, data only or combined)

1. Supplying power and data to the table

The Gathering Table base provides flexible options for accessing power and data. You can:

‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ • Position the pedestal directly over a floor box or gnome.
‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ • Use the side 'hatch' on the table base to run cables into the pedestal.

If it’s not possible to position the pedestal over a floor box or gnome, cables can be run into the pedestal through alternative methods:

‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ • The pedestal feet can extend up to 20 mm, allowing cords to
‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ pass underneath.
‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ • Each pedestal leg includes an internal 'hatch' for cable access.

2. Configuration of services (power only, data only or combined)

We offer a Qikbox power unit as part of our standard solution. This unit is installed inside the cable trays and accessed through the cutouts at the table surface.

‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ Standard Qikbox Configurations:

‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ • 4 x GPO (General Power Outlets)
‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ • 2 x GPO, 1 x USB-A, 1 x USB-C
‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ • 2 x GPO, 2 x data cutouts

The Qikbox can be powered using either a 3-pin plug or a starter cable connected to the mains. We supply the appropriate starter cable, guided by the electrician's requirements.

Materials

NOMI’s house upholstery is available in Augustus Linen, a commercial-grade wool mix composed of 70% wool, 25% polyamide and 5% acrylic. Customer’s Own Material (COM) is available upon request, where you have the option to add your own upholstery.

Customer’s own material (COM) is available upon request. We will supply a quote for the product including the upholstering process, cost of the materials, and shipping cost to the factory. Please note your lead time will depend on the availability of the selected material. Contact us at hello@nomi.com.au to know more.

NOMI’s range is available in timber veneer in 8 standard colours. Our storage collection, Kura, is available in standard or textured laminate and oak veneer finishes. For colours beyond our range, NOMI offers to match your requested stain. Get in touch with us at hello@nomi.com.au.

For colours beyond our range, NOMI offers to match your requested stain. Get in touch with us at hello@nomi.com.au.

We work with the following materials across the range.

AMERICAN OAK

Imported from America, this is perfect for any space that wants to introduce the beauty of natural timber.

AMERICAN OAK VENEER

American Oak Veneer is laminated into a plywood core. This can be exposed or edged.

LAMINATE

Regular laminates are laminate sheets that have a thickness ranging from 0.6 mm to 1.5 mm. This is used for a cost-effective offering for tabletops.

TEXTURED LAMINATE

Textured laminates are designer laminates that are distinguished from other laminate designs based on their surface finish. They are usually preferred by people wanting a subtle and classy look for their surroundings.

No, we cannot guarantee that new items will be identical to previous purchases. While we use precision machinery for cutting and shaping timber, each Nomi piece is handcrafted, resulting in natural variations.
Additionally, timber is a natural material, and differences in grain, colour, width, and density can occur between pieces. These variations add to the uniqueness and character of each item, making every Nomi piece one of a kind.
Other factors that may cause differences between past and new purchases include:

Timber Sourcing & Batch Differences – Timber is sourced in batches, and natural variations in colour, grain pattern, and texture occur between different logs and harvests.
Ageing & Patina – Over time, timber and leather develop a natural patina due to exposure to light, air, and use. A newly purchased item may appear slightly different from an older piece that has had time to settle and mature.
Finishing Process – While we follow strict finishing techniques, small differences in stain absorption and protective coatings can create subtle variations in tone and sheen.
Environmental Factors – Changes in humidity, temperature, and storage conditions can affect timber movement, leading to minor dimensional shifts over time.
Customisation & Updates – If we’ve refined or updated our designs, materials, or production techniques since your last purchase, there may be slight differences in construction or detailing.

If you have specific requirements for consistency, feel free to reach out to our team, and we’ll do our best to assist you.

FAQ’s

Delivery and Installation

How long does it take for my products to be made and delivered?

How much is delivery?

Can I pick up my order direct from NOMI?

How can I track my order?

Does someone need to be home to accept delivery?

My items haven't arrived yet. What can I do?

How do I change my shipping address after my order has been placed?

Helpful Customer Service

Return for Any Reason

Hassle-Free Delivery

How long will it take for my products to be made and shipped?

How will I know how my order is progressing?

What is included in an installation?

Are multiple site visits included with your delivery and installation costs?

Can you accommodate multiple visits for delivery and installation?

How is the cost calculated for additional visits?

Who should I contact to discuss site readiness or request a quote for multiple visits?

Do you deliver interstate?

Returns

How do I return my purchase?

What happens if I don't like the product once it arrives?

What does "Return for Any Reason" mean?

What is the return notice period?

How long does it take for me to receive a refund?

What are the shipping charges in case of returns?

Does NOMI provide refunds?

I need to return an item(s), but I don't have the original packaging. Now what?

Warranty

How long is your warranty?

What are your Warranty Terms and Conditions?

What do I do if I have a problem with a NOMI product?

Environmental

Does NOMI have ISO 14001 accreditation?

Pricing

What currency is your pricing in?

Do your prices include GST?

Customisation

What can I customise in the NOMI Studio?

What colours can I choose?

Can I request additional colours to be used that are not in the NOMI Studio?

Can I request custom dimensions of my product?

I have purchased from you before. How can I match colours from this earlier purchase with my next?

How can I find out the dimensions of a product?

Do I have to login to make my purchase?

How do I purchase multiple quantities of the same design?

Assembly

How do I assemble my NOMI product(s)?

What will I need to assemble my NOMI product?

How long will it take to assemble my NOMI product?

Can I disassemble my NOMI furniture for transportation?

What are the key steps involved when integrating power and data with our tables?

Materials

What is NOMI's house upholstery?

Can I supply my own upholstery?

What are the finish options?

Can I choose a custom colour?

What materials do you offer?

Will my new purchase be identical to my previous one?

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